Terms and conditions

TRAVEL CONDITIONS

1. Registration
By registering for a trip, the customer makes a binding offer to Bailando Reisen to conclude a travel contract, whereby written registration is recommended where possible. The offers presented by us on the internet or in other descriptions of travel services on which the booking is based do not constitute a binding contractual offer. The customer also registers on behalf of all participants listed in the registration, for whose contractual obligations the customer is responsible as for his own obligations, provided that he has assumed a corresponding separate obligation by means of an express and separate declaration. Any confirmations of receipt issued by us (i.e. mere confirmation that we have received the booking request) do not constitute acceptance of the offer. This contract is only concluded when Bailando Reisen issues a declaration of acceptance. After conclusion of the contract, the customer will receive a written travel confirmation/invoice.

2. Services and changes to services
The service description on the internet and the content of the travel confirmation are solely decisive for the services owed by the organiser. Other descriptions of the travel services, including the prices quoted there, shall only become part of the contract to the extent that they are expressly referred to in the service description published on the internet. Additional agreements effectively concluded with the customer remain unaffected. No refunds are possible for advertised services that have to be restricted or cancelled due to unforeseeable circumstances (e.g. high seas during a cruise). If, due to capacity and booking status, there are only limited opportunities for dancing on board a cruise, we will endeavour to arrange alternative events on land.
Bailando Reisen will notify the customer of the cancellation of the trip immediately after becoming aware of the reason for cancellation. In the event of an increase in the trip price of more than 5%, the customer may withdraw from the contract. Instead, as in the case of cancellation of the trip by Bailando Reisen, the customer may request participation in another trip of at least equal value if Bailando Reisen is able to offer such a trip to the customer from its programme. The customer will be informed of these rights immediately after the declaration by Bailando Reisen. The traveller must assert these rights against us immediately after our declaration of the change in travel services.
Bailando Reisen reserves the right to make changes to the itinerary for objectively justified, unforeseeable reasons. If a teacher/teacher couple is unable to attend for unforeseeable reasons, we reserve the right to offer an equivalent replacement and will inform you of this in advance.

3. Payment of the price and delivery of travel documents
The deposit is 15% of the travel price. The deposit amount and payment date are shown in the travel confirmation/invoice for the booked trip. The remaining amount is due for payment four weeks before the start of the trip. You will receive the necessary travel documents in good time before the start of the trip. 

4. Price increase
Bailando Reisen may only increase the travel price up to 21 days before the agreed departure date if this is due to an increase in transport costs (e.g. fuel costs), charges for certain services, such as port or airport fees, or a change in the exchange rates applicable to the trip in question, and the increase corresponds to the exact details of the calculation of the new price in the contract.An increase is only permissible if there are more than 4 months between the conclusion of the contract and the agreed travel date. In the event of a subsequent change to the travel price, we must inform the traveller immediately. In the event of price increases of more than 5%, the traveller is entitled to withdraw from the travel contract at no cost or to request participation in another trip of at least equal value if we are able to offer such a trip from our range at no extra cost to the traveller. The traveller must assert these rights against us immediately after our declaration of the change in the travel price.

5. Cancellation by the customer before the start of the trip (cancellation fees) and rebooking
The customer may cancel the trip at any time before the start of the trip by sending a written cancellation notice to Bailando Reisen. If the customer withdraws from the contract, Bailando Reisen loses its claim to the agreed travel price. However, Bailando Reisen may demand reasonable compensation if the cancellation is not attributable to Bailando Reisen or if there is a case of force majeure. The amount of this compensation is calculated as follows:
up to 28 days before the start of the trip 50%, up to 14 days before the start of the trip 80%, from 13 days before the start of the trip and in the event of a no-show 100%.

There is no entitlement to rebooking (e.g. changes to the travel date, destination, place of departure, mode of transport, accommodation, etc.). Rebooking is only possible on request and for a fee:
When rebooking to another travel date in the same year: No cancellation fees will be charged if the participant who is withdrawing provides a replacement. In this case, an additional fee of €35 per person will be charged for the extra work involved.
If the booked trip is cancelled in full by the participant and the cancelled room can be reoccupied by someone on Bailando Reisen's existing waiting list, only a processing fee of £50 per person will be charged to the person cancelling, instead of the
above cancellation fee. We strongly recommend that you take out travel cancellation insurance. 

6. Services not used
In the event of services not used that were duly offered due to early return or other compelling reasons, we will endeavour to obtain a refund of the saved expenses from the service providers. This obligation does not apply if the services are completely insignificant or if legal or official regulations prevent this.

7. Termination by us for reasons related to the traveller's behaviour After the
start of the trip, we may terminate the travel contract without notice if you persistently disrupt the trip despite a warning or if you behave in such a way that is contrary to the contract that immediate termination of the contract is justified. Despite our termination, we retain the right to claim the full travel price; however, we must offset the value of the expenses saved and any benefits we obtain from the alternative use of the unused services, including any amounts credited by our service providers.

8. Withdrawal due to failure to reach the minimum number of participants
Bailando Reisen may only withdraw from the travel contract due to failure to reach the minimum number of participants if Bailando Reisen (a) has specified the minimum number of participants in the respective travel advertisement and the date by which the traveller must receive the notice of withdrawal at the latest before the agreed start of the trip, and (b) has clearly indicated this information in the travel confirmation. Withdrawal must be declared to the customer by Bailando Reisen no later than 14 days before the start of the trip and not after the balance of the travel price is due. If the trip is not carried out due to withdrawal, the payment made will be refunded immediately.

9. Customer's obligations to cooperate
In the event of service disruptions, you are obliged to cooperate within the framework of the statutory provisions in order to avoid or minimise any damage. In particular, you are obliged to immediately notify the local tour guide of any complaints. The tour guide is responsible for remedying the situation, if possible. If there is no local tour guide, the request for remedy must be addressed directly to us. If a trip is significantly impaired as a result of a defect and the organiser does not remedy the situation within a reasonable period of time, the traveller may terminate the travel contract within the framework of the statutory provisions – in their own interest and for reasons of preserving evidence, written form is recommended. The same applies if the traveller cannot reasonably be expected to continue the trip due to a defect for an important reason that is apparent to the organiser. It is not necessary to set a deadline for remedial action only if remedial action is impossible or is refused by the organiser, or if immediate termination of the contract is justified by a special interest on the part of the traveller. 

10. Liability
Bailando Reisen is liable for conscientious travel preparation, the careful selection of lecturers and service providers, and the accuracy of the travel descriptions. Our liability for damages that are not physical injuries is limited to three times the travel price, provided that the damage to the traveller is not caused intentionally or through gross negligence or provided that the organiser is solely responsible for damage incurred by the traveller due to the fault of a service provider. All claims must be made in writing within one month of the end of the holiday. In all other respects, the limitations of liability pursuant to Section 651h, Paragraph 2 of the German Civil Code (BGB) apply. Any claims in connection with luggage that may exceed this amount under the Montreal Convention remain unaffected by the limitation.

Flight booking: A flight reservation can be made on request. Bailando Reisen acts exclusively as an agent for the booked flight. The organiser is the booked airline.
In particular, the liability/cancellation and rebooking fees of the booked flight tariff of the booked airline apply. The flight ticket must be issued and paid for within 48 hours of reservation.
Insofar as international agreements or legal regulations based on these apply to a travel service to be provided by a service provider, on the basis of which a claim for damages can only be asserted under special conditions, the organiser may also invoke this against the traveller. In the case of international air transport, liability in the event of death or personal injury to the traveller, delay of travellers and/or luggage, or destruction, loss or damage to luggage shall be governed by the provisions of the Warsaw Convention or the Montreal Convention.

11. Exclusion of claims and limitation period
The customer must assert claims against the tour operator for non-contractual performance of the trip within one month of the contractually agreed end of the trip. After expiry of this period, the customer may only assert claims if he was prevented from meeting the deadline through no fault of his own. The limitation period is suspended during negotiations on the claim until the traveller or tour operator refuses to continue the negotiations. The limitation period shall commence at the earliest 3 months after the end of the suspension. Claims arising from tort are subject to the statutory limitation period.

12. Passport, visa and health regulations
We guarantee that customers who are citizens of the European Community will be informed of passport, visa and health regulations before concluding the contract and of any changes to these regulations before departure. For citizens of other countries, the relevant consulate will provide information. We are not liable for the timely issuance and receipt of necessary visas by the respective diplomatic mission if the traveller has commissioned us to obtain them, unless we are responsible for the delay. The customer is responsible for obtaining and carrying the necessary travel documents, any necessary vaccinations and complying with customs and foreign exchange regulations. All disadvantages, in particular the payment of cancellation fees, arising from non-compliance with these regulations shall be borne by the customer. This shall not apply if the customer has been culpably not informed, insufficiently informed or incorrectly informed by the organiser. Travellers should also obtain information about infection and vaccination protection and other prophylactic measures in good time; If necessary, medical advice should be sought on thrombosis and other health risks. Reference is made to general information, in particular from health authorities, doctors experienced in travel medicine, tropical medicine specialists, travel medicine information services or the Federal Centre for Health Education. Our statutory information obligations remain unaffected.

13. Duty to provide information on the identity of the operating air carrier
According to EU Regulation 2111/2005, the organiser is obliged to inform the traveller at the time of booking about the identity of the operating air carrier for all air transport services to be provided in connection with the booked trip. If the operating airline has not yet been determined, the airline likely to operate the flight must first be named and the traveller must then be informed as soon as the operating airline has been determined. If there is a change in the operating airline, the organiser must inform the participant immediately. The information about the operating airline within the meaning of EU Regulation 2111/2005 does not constitute a contractual claim to the performance of air transport with the named airline and does not represent a guarantee, unless such a guarantee is provided for in the travel contract. Insofar as it is contractually agreed in a permissible manner, the organiser expressly reserves the right to change the airline. The "Community list" of unsafe airlines published by the European Commission on the basis of EU Regulation 2111/2005 is available on the website http://ec.europa.eu/transport/air-ban/.

14. Validity
Each customer acknowledges these general terms and conditions as part of the travel contract. The invalidity of individual provisions of the travel contract does not result in the invalidity of the entire travel contract.